TERMS OF SERVICE (SERVICES AGREEMENT)

Business Name: Valebird
Operator: Jason Thomas Sefton (Sole Trader)
Contact Email: valebird.admin@gmail.com
Jurisdiction: England & Wales

1. Definitions

• “Business”, “we”, “us” refers to Valebird

• “Client”, “you” refers to the person or entity booking services

• “Services” refers to drone photography, videography, and inspection services

• “Deliverables” refers to all media produced (photos, videos, raw footage, edits)

2. Scope of Services

We provide:

• Residential & commercial property photography and videography

• Land and property marketing media

• Roof inspections (residential & commercial)

All services are subject to:

• Site suitability

• Weather conditions

• Legal and airspace restrictions

3. Booking & Payment Terms

• All work is based on custom quotation

• Minimum service price: £200

• A 25% non-refundable deposit is required to secure a booking

• Remaining 75% must be paid in full before delivery

• Payment method: Bank transfer only, unless otherwise agreed

Cancellation

• Minimum 7 days’ notice required to cancel

• Deposit is non-refundable unless cancellation is made with sufficient notice

• If cancellation occurs within 7 days → deposit retained

Business Cancellation

• If we cancel due to equipment failure or internal fault → full refund provided

4. Weather Policy

• Services are dependent on safe flying conditions

• If weather is unsuitable:

  • Job will be rescheduled free of charge

  • Deposit transfers to new date

• No refunds are provided for weather-related delays

5. Turnaround Times

Estimated delivery times:

• Roof inspections: 48 hours

• Property media: 72 hours

• Video projects: 120 hours

These are estimates only.

We:

• Do not guarantee delivery deadlines

• Accept no liability for delays, regardless of cause

6. Revisions Policy

Included:

• Maximum of 2 revisions

• Limited to:

  • Brightness, contrast, colour adjustments

  • Cropping / reframing

  • Minor object removal (where feasible)

  • Minor video timing/sequence edits

Not included:

• Re-shoots or re-flights (unless due to our error)

• Major re-editing or full reworks

• Adding new content not originally captured

• Scope changes after delivery

Additional work may be quoted separately.

7. Client Responsibilities

The Client agrees to:

• Obtain all necessary permissions (property owner, landowner, etc.)

• Ensure safe and suitable site access

• Inform relevant parties (e.g. neighbours, tenants where appropriate)

• Ensure no interference during operations

Failure to meet these obligations may:

• Prevent completion of services

• Result in no refund of deposit

8. Site Safety & Operational Authority

We reserve the absolute right to:

• Abort or refuse any flight deemed unsafe

• Cease operations immediately if risks arise

This includes (but is not limited to):

• Unsafe structures (e.g. roofs)

• Presence of hazards (wires, animals, people)

• Environmental risks

No refunds will be issued where safety concerns prevent completion.

9. Legal & Airspace Compliance

All operations are subject to:

• UK Civil Aviation Authority (CAA) regulations

• Airspace restrictions and no-fly zones

• Temporary or emergency flight restrictions

Important:

• If a job cannot proceed due to legal restrictions identified during proper assessment, no refund will be given (reschedule applies)

• If failure is due to our negligence in assessing legality, a full refund will be issued

10. Insurance & Liability

We maintain appropriate public liability insurance.

Limitation of Liability

To the fullest extent permitted by law:

• Our total liability is limited to the total value of the job

• We are not liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profits, business, or opportunity

11. No Guarantee of Results

We do not guarantee:

• Property sales

• Increased interest or enquiries

• Marketing effectiveness

All media is provided as a creative and informational service only

12. Intellectual Property

• Full ownership of deliverables transfers only after full payment is received

• Until payment is complete, all rights remain with the Business

Business Rights

We retain the right to:

• Use all media for:

  • Website display

  • Social media

  • Marketing and advertising

Client Rights

After full payment:

• Clients may use, edit, and distribute the media

• Clients may share with third parties

13. Complaints Procedure

• Complaints must be submitted within 3 days of delivery

• Must be sent via email

• We must be given reasonable opportunity to resolve the issue

14. Force Majeure

We are not liable for failure or delay caused by events outside our control, including:

• Weather conditions

• Equipment failure

• Illness

• Airspace restrictions

• Government or regulatory actions

15. Right to Refuse Service

We reserve the right to:

• Refuse or terminate services at any time

• Particularly where:

  • Safety is compromised

  • Legal compliance is uncertain

  • Client behaviour is unreasonable

16. Governing Law

These terms are governed by the laws of England and Wales